Thank you for shopping at Rockwell Living.
If you are not completely satisfied with your order, you may return unworn and unopened merchandise within 30 days of purchase, unless stated otherwise in our Return Policy: Conditions for Returns.
Returns for orders with valid proof of purchase will be reimbursed no later than 14 days after we receive the returned order. The refund will be processed using the same payment method (Credit card, PayPal, etc.) that was used to place the order.
Original shipping charges will be fully refunded if the return is the result of our error or a defective product. You are responsible for the cost and risk of returning the merchandise to us. We are not held responsible for items damaged or lost in return shipment. Therefore, we highly recommend using an insured and traceable mail service.
Unfortunately, we are not able to issue a refund without proof of receipt or proof of received return delivery.
CONDITIONS FOR RETURN
To be eligible for a full refund, please follow the instructions below:
- The order was purchased in the last 30 days
- All merchandise components are returned (unopened box, unworn equipment)
The following merchandise cannot be returned if:
- The merchandise is on SALE
- The merchandise is customized to your specifications or has been personalized
- The merchandise, which according to their nature are not suitable to be returned
- The merchandise is not suitable for return due to health protection or hygiene reasons and was unsealed after delivery.
- The merchandise, after delivery, is inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
How to Return an Order
To start the return process, please contact us by:
- Email: firstname.lastname@example.org
- Visiting our page on our website: https://rockwell-living.com/contact-us/